Giga Cookies, Inc. Shipping Policy

Effective Date: 1/6/2026

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At Giga Cookies, we take great care in preparing and shipping every order. Please review this Shipping Policy before placing an order.

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1. Shipping Carriers

We ship orders using the following carriers:

• UPS

• USPS

Carrier selection is determined by destination, package size, and operational considerations.

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2. Shipping Destinations

We currently ship to addresses within the United States only.

UPS shipments cannot be delivered to PO Boxes. USPS shipments may be delivered to PO Boxes where applicable.

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3. Shipping Schedule

Orders are shipped Monday through Friday, excluding federal holidays.

We do not ship on weekends or holidays.

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4. Order Processing Time

Orders are typically processed within 1 to 3 business days after payment is received.

Processing time does not include transit time.

During peak seasons, promotions, or high order volume periods, processing times may be extended.

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5. Shipping Method

At this time, we offer Standard Ground shipping only.

Estimated delivery times shown at checkout are carrier estimates and are not guaranteed.

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6. Perishable Goods Disclaimer

Our cookies are perishable food items.

By placing an order, you acknowledge and agree that:

• Products may be exposed to temperature changes during transit

• Texture, softness, or appearance may vary due to weather or shipping conditions

• Minor variations resulting from shipping conditions do not constitute product defects

We strongly recommend bringing packages indoors promptly upon delivery.

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7. Carrier and Weather Delays

Once an order is handed off to the carrier, Giga Cookies, Inc. is not responsible for delays caused by:

• Weather conditions

• Carrier service interruptions

• Natural disasters

• Incorrect or incomplete shipping addresses

• Delays after a package is marked as delivered by the carrier

Shipping fees are non-refundable.

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8. Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Orders shipped to incorrectly entered addresses are not eligible for replacement or refund.

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9. Lost or Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and include:

• Your order number

• Clear photos of the shipping box and product

If a package is marked as delivered but cannot be located, customers must contact the carrier directly to initiate a claim. We will assist with documentation when possible but are not responsible for carrier-confirmed deliveries.

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10. Shipping Costs

Shipping charges are calculated at checkout based on order weight, destination, and carrier rates.

We do not currently offer free shipping.

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11. Policy Changes

We reserve the right to modify this Shipping Policy at any time. Changes will be posted on this page with an updated effective date.